Please note, many of our products are not eligible for return. Refer to the product page for the item’s return policy. Thank you for understanding, due to the nature of some products returns are not possible.

Standard Return Policy: If you are not completely satisfied with a Button and Bug purchase or gift for any reason, please reach out to support@buttonandbug.com regarding your issue within 7 days of delivery. We accept the return of products purchased from Button and Bug for up to 10 days after purchase. Returns are refunded in the method of original payment.

Please include in your email the following information to speed up processing:

Your name, address

Your daytime phone number, in case we have questions

A list of the product(s) and why you are returning the product(s) with photos or video of the issue

All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). Then you can use the service provider’s online tracking system to know when we have received your package.

Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return credit. We’ll notify you via email once we’ve received and processed the returned product(s). We’ll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.

NOTE: We’re sorry, but we do not credit shipping costs for returned orders. Nor can we accept returns on custom orders or imperfect orders.

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